TERMS AND CONDITIONS OF SERVICE

Last Updated: Tuesday, 03/11/2025

These Terms and Conditions ("Agreement") govern the use of the transportation services ("Services") provided by MenaConvay ("Company", "we", "us", or "our"). By booking a ride through our website, you ("Client", "User", "Passenger") acknowledge and agree to these terms.

1. ACCEPTANCE OF TERMS

By booking a ride for you or another passenger, you and other passengers affirm that you have read, understood, and agreed to this Agreement. If you do not agree, you may not use our Services.

2. NATURE OF SERVICE

Company provides a pickup and drop-off transportation service. We do not function as a common carrier and do not guarantee the availability of any particular ride.

3. LIABILITY DISCLAIMER

To the fullest extent permitted by law, Company and its owner(s), employees, and affiliates shall not be liable for:

  • Any personal injury, death, or property damage arising from the use of our Services, including but not limited to vehicle accidents.
  • Any delays, missed appointments, or other consequences due to traffic, weather, mechanical issues, or unforeseen circumstances.
  • Any lost, stolen, or damaged personal belongings.
  • Any actions of third parties, including other passengers or third-party service providers.

You acknowledge that using the Service is at your own risk and agree to release the Company from all claims, damages, and liabilities.

4. INSURANCE

Company is not responsible for providing personal injury, medical, or property insurance for passengers. Clients are encouraged to maintain their own insurance coverage.

5. CANCELLATIONS & REFUNDS

  • Cancellations made at least 24 hours before the scheduled ride may qualify for a partial refund.
  • Cancellations within 24 hours of the scheduled ride are non-refundable.
  • No-shows will be charged the full fare.
  • Rescheduling may be allowed based on availability and may incur an additional fee.

6. UNREASONABLE BEHAVIOR

  • Violent, abusive, or inappropriate behavior.
  • Damage to the vehicle or threats to safety.
  • Intoxication or drug use.
  • Non-compliance with driver instructions.

Company reserves the right to refuse service, cancel a ride, or remove a passenger from a vehicle without refund for any of the above reasons.

7. FORCE MAJEURE

Company is not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or acts of terrorism.

8. DISPUTE RESOLUTION & ARBITRATION AGREEMENT

  • Binding Arbitration: Any dispute arising from or related to this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
  • Waiver of Class Actions & Jury Trials: You agree to resolve disputes individually and waive any right to participate in a class action or jury trial.
  • Limitation on Claims: Any claim must be brought within one (1) year of the incident.

9. GOVERNING LAW

This Agreement shall be governed by and construed under the laws of the State of Texas, without regard to its conflict of law principles.

10. MODIFICATION OF TERMS

Company reserves the right to modify these Terms at any time. Continued use of the Services constitutes acceptance of any modifications.

11. CONTACT INFORMATION

For questions regarding these Terms, please contact us at:
MenaConvay
menaconvay2025@gmail.com
(817) 970-3202

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.